Privacy Policy

PLEASE READ THE PRIVACY POLICY CAREFULLY BEFORE DOWNLOADING OUR APPLICATION AND/OR USING OUR SERVICES.

This Privacy Policy explains how appiGo and its subsidiaries and affiliates (“appiGo”, “we”, “us” or “our”) collect, use, disclose, and otherwise process personal information in connection with our Platform.

This Privacy Policy does not cover or address: the privacy practices of Merchants including their authorized licensees and franchisees available on our Platform, services provided by our affiliate on behalf of Merchants, or our privacy practices relating to the personal information of job applicants, employees, Delivery Partners and other personnel. If you see any undefined term in this Privacy Policy, it has the definition specified in our Terms of Use.

By accessing or using the Platform, you agree that you have read, understood and agree to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy and our Terms of Use.

1. PERSONAL INFORMATION WE COLLECT
1.1. Data provided directly by you

Contact and profile information When you create an Account, complete your Account profile, sign up for a mailing list, or otherwise communicate or interact with us, we may collect information from you, such as your name, phone number and e-mail address. We use this contact and profile information to: (i) create and personalize your Account; (ii) communicate with you directly about the Services as well as about any questions, issues or concerns you or other users may have, (iii) fulfill your order, and (iv) send you marketing communications in accordance with your preferences.

Transaction information When you submit an order, we collect information, including the items purchased, date and time of your transaction, special instructions, and points you accrue or rewards or promotions you redeem as part of a loyalty or rewards program. We use this transaction information to fulfill your order, update your rewards, detect and prevent fraud, personalize your experience, perform analytics/identify usage trends, and inform our advertising and marketing.

Communications, Participation and other content We maintain all communications resulting from your interactions with us by email, phone, mail or chat. We also record comments and opinions you express when responding to surveys, entering a sweepstakes or taking part in promotions we run. We use all of the foregoing communications to address your questions, issues and concerns and to improve our Services.

Personal Information Generated and/or Automatically Collected during your use of the Platform

Information about your device and its software Information about your device and its software includes your IP address, browser type, internet service provider, device type/model/manufacturer, operating system, date and time stamp, and a unique ID that allows us to identify your browser, mobile device, or your Account (including, for example, a persistent device identifier or an Ad ID), and other similar information. We may also work with third-party partners to employ technologies, including statistical modeling tools, that permit us to recognize and contact you across multiple devices. We use this device and software information to diagnose and fix technology problems, serve you personalized advertising, personalize your experience, perform analytics/identify usage trends, and improve our products and Services.

Information about the way you access and use our Services For example, information about the way you access and use our Services includes the site from which you came and the site to which you are going when you leave. In addition, we track the pages you visit on the Platform, the links you click on the Platform, whether you open emails or click the links contained in emails that we send, other actions you take on the Services, and whether you access the Services from multiple devices. We may also use the information about the way you access and use our Services to determine products and services that may be of interest to you, to improve our products and Services, to evaluate the success of our advertising and marketing campaigns, and to send you marketing communications.

Location Information In some cases, you provide your location information to us directly (e.g. when you provide us with a delivery address). In other cases, we may collect your location through GPS, WiFi, wireless network triangulation or other methods, or we may otherwise infer your location based on other information we collect. (For example, we can approximate your location by your IP Address.) We use location information to customize content on our Services (e.g., show you the Merchants that will deliver to your location and show you relevant Perks), facilitate order and delivery Services, detect and prevent fraud, and measure traffic and analytics on the Services. If you have previously opted into appiGo’s collection and use of location-based information through our mobile application, you may opt-out by adjusting the settings on your mobile device. We also use the Google Maps API to gather information about your location. Google uses various technologies to determine your location, including IP address, GPS and other sensors that may, for example, provide Google with information on nearby devices, WiFi access points and cell towers.

We typically collect the foregoing information through a variety of tracking technologies, including cookies, Flash objects, web beacons, embedded scripts, mobile SDKs, location-identifying technologies, and similar technology (collectively, "tracking technologies"), and we may use third-party partners or services to assist with this effort. Information we collect automatically about you or your device may be combined with other personal information we collect directly.

2. HOW WE USE YOUR PERSONAL INFORMATION
2.1. Provide, maintain, improve and develop the Platform and Services

We may use the personal information to provide, maintain, improve and develop the Platform and Services. For example, we:

  • Enable you to create Accounts and otherwise access and use the Platform and Services (e.g., remember information so that you will not have to re-enter it during your visit or the next time you visit)
  • Fulfill your requests and process payments (e.g., to allow you to order food from Merchants and have it delivered to you, or to provide you with information that you request)
  • Provide custom, personalized content and information (e.g. "most popular near you" and "since you enjoy" features)
  • Perform analytics, detect activity patterns on our Platform and Services, and otherwise research usage
  • Test and develop new features and functionality and otherwise enhance the Platform and Services
2.2. Maintain the safety, stability and security of our Platform and Services

We may use the personal information to maintain the safety and security of our Platform and Services. For example, we:

  • Detect or prevent fraud, abuse or other harmful activities
  • Diagnose or fix technology problems
  • Conduct security investigations and risk assessments
  • Improve and enforce our security measures
2.3. Communications with you to provide support and other important messages

We may use personal information to communicate important messages to you and/or to provide you with support. For example, we might send you service-related emails or messages (e.g., user Account verification, changes or updates to features of the Platform or Services, technical and security notices) and other communications from or about appiGo.

2.4. Provide, personalize, measure and improve our advertising and marketing

We may use personal information to provide, personalize, measure and improve our advertising and marketing. For example, we:

  • Administer rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by appiGo or its third-party partners
  • Inform you of products, programs, services, and promotions that we believe may be of interest to you, including, without limitation, through emails and push notifications
  • Determine the effectiveness of our Services and our promotional campaigns
  • Identify and contact you across multiple devices
2.5. Legal and regulatory requirements and proceedings

We may use the personal information in connection with legal and regulatory proceedings and requirements. For example, we may need the personal information to enforce our corporate reporting obligations, or to comply with applicable laws.

2.6. Enforce our rights

When you access or use our Platform or Services, you are bound by our Terms of Use and this Privacy Policy. To ensure you comply with them, we may use your personal information to monitor, investigate, prevent and/or mitigate violations of our Terms of Use as well as enforce our agreements with third parties and business partners.

2.7. Other purposes disclosed at the time of collection

From time to time, we may use personal information for a specific purpose not contemplated by this Privacy Policy. In such an event, we will specifically disclose that use to you.

3. OUR SHARING AND DISCLOSURE OF PERSONAL INFORMATION

We disclose personal information to the following types of third parties:

3.1. Merchant Sharing

We disclose personal information to the Merchants you order from and third parties engaged by those Merchants (e.g. point of sale providers or their own delivery personnel), as needed to fulfill your orders, including communicating with you about the status of your order or cancelled items.

3.2. Other Third Parties necessary to complete your order or to enable your use of the Platform and Services

In addition to Merchants you order from, we disclose personal information to other third parties as needed to fulfill your orders, including, without limitation, delivery providers and payment processors.

3.3. Analytics providers

We share personal information with third-party analytics providers to better understand the demographics of our users and visitors, and to personalize, enhance and improve our Platform and Services.

3.4. Legal Obligations and Rights

We disclose personal information to third parties, such as legal advisors and law enforcement, as required by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) enforce our Terms of Use or to protect the security or integrity of our Services; (c) detect, suppress or prevent fraud or reduce credit risk and collect debts owed to us; and/or (d) exercise or protect the rights, property, or personal safety of appiGo, our visitors, or others.

4. CONTROL OVER YOUR PERSONAL INFORMATION

Profile Settings You may update your profile information in the “Your Account” section of the Services.

Access to your Device Information and Push Notifications You may control access to your device information or opt out of push notifications through your "Settings" app on your device. For instance, you can withdraw permission for the app to access your location data through your device settings, though we may continue to approximate your location based on your IP address or through other means.

5. HOW WE STORE AND PROTECT YOUR INFORMATION

Keeping your information safe We care about the security of your information and employ physical, administrative, and technological safeguards designed to preserve the integrity and security of all information collected through our Service. However, no security system is impenetrable and we cannot guarantee the security of our systems. Please recognize that protecting your personal information is also your responsibility. Accordingly, we strongly recommend that you change your passwords often, use a combination of letters and numbers, make sure you use a secure browser, and otherwise take precautions when communicating your personal information on the internet.

6. UPDATES TO THIS PRIVACY POLICY

We will update this Privacy Policy from time to time. When we make changes to this Privacy Policy, we will change the "Effective" date at the beginning of this Privacy Policy. If we make material changes to this Privacy Policy, we will notify you by email to your registered email address, by prominent posting on this website or our online Services, or through other appropriate communication channels. All changes shall be effective from the date of publication unless otherwise provided. If you do not cancel your Account before the date the revised Privacy Policy becomes effective, your continued access to or use of the Platform and/or Services will be subject to the revised Privacy Policy.

If you have any questions about your Personal Information or this policy, please contact:
kennard@appigo.asia with the subject 'Privacy Policy'